Terms and Conditions

Please read our terms and conditions carefully before making your booking. These terms apply to all guests staying at Ashton Hall Caravan Park.

Admission

Admission is only permitted after registering at reception.

Guests under the age of 18 are not allowed on site.

Arrivals and Departures

Late arrivals must notify the park as soon as possible. Your booking will be held for 24 hours. After this period the management reserves the right to relet your unit.

Units will be allocated on arrival.

Cancellations and Changes to Your Stay

Modifications are subject to a £25.00 fee subject to availability.

If you'd prefer to cancel your booking rather than amending it, the following terms apply: No refunds within 4 weeks of arrival date.

For cancellations made more than 4 weeks prior to arrival date, 85% refund.

No refunds/discounts for inclement weather, late arrivals or early departures.

Dogs

Dogs (except for guide dogs) are prohibited from main facilities and amenities.

Dogs must be kept on leads and supervised at all times.

Guide dogs are allowed on site free of charge.

The site does not accept breeds/crossbreeds listed in the Dangerous Dogs Act (i.e. XL Bully, Pit Bull Terrier, Japanese Tosa, Dogo Argentino, and Fila Brasileiro).

General

In the event of a complaint, please speak to reception immediately. Complaints which are not brought to the management's attention during your stay cannot be dealt with once you have left the site.

Radio, music and TV players must be kept at a low volume. Car doors and boots must be closed quietly.

The management reserves the right to deny access or terminate the stay of those guests whose behaviour is deemed unsuitable. No refunds will be offered.

Occupancy

Group bookings of 2 or more units (e.g. tent, touring caravan, motorhome or accommodation hire) travelling together are not permitted via Pitchup.com.

The site caters for families (immediate members) and couples only - bookings from all other forms of groups are not accepted.

Pitches

Pitches: a £10.00 deposit is required on arrival and will be refunded on departure when returning the gate badge/barrier pass/toilet keys.

Tents are not accepted at this park.

Units should not be left unoccupied unless previously agreed with the management. Please speak to reception when the need arises, a fee may be charged for unsupervised units.

You must follow the management directives when pitching your tent/unit and related equipment.

Reception

There is no reception on-site: on arrival please contact the number provided on your booking confirmation.

Safety

Barbecues are permitted but must be raised off the ground and attended by an adult at all times.

Firearms are not permitted.

Open fires are prohibited however fire pits are permitted provided that they are placed on the hardstanding and supervised at all times when lit.

Vehicles

Commercial vehicles (vehicles used for work-related purposes, carrying goods or fare-paying passengers) and sign-written vehicles are not permitted on site.

Visitors

Visitors must register at reception and pay their fee.

Questions About Our Terms?

If you have any questions about these terms and conditions, please contact us before your arrival.

Ashton Hall Caravan Park

Phone: +44 (0) 1524 751325

Email: info@ashtonhallcaravanpark.co.uk

Last updated: January 2025